Terms of Sale
These terms apply to purchases from Blue Wave Hot Tubs, whether made online at bluewavetubs.com or at our showroom. See also our warranty policy and privacy policy.
Ordering and payment
Orders can be placed online through our secure checkout or in person at our St. Petersburg showroom. Online payments are processed by Stripe; we never see or store your card details. Financing options, when selected, are provided by our financing partner and subject to credit approval.
Listed prices include white-glove delivery and standard installation within our Tampa Bay service area. Standard installation covers placement on an existing suitable surface, leveling, and startup. Electrical work is performed by a licensed electrician and quoted separately during your consultation.
Delivery scheduling
After your order is confirmed, our team will contact you within one business day to schedule delivery and review access, placement, and electrical requirements. Delivery timelines depend on model availability; in-stock models typically deliver within one to two weeks.
If our access review finds that your site needs additional equipment (for example a crane lift) or preparation (for example a new pad), we will quote any additional cost before scheduling. You may cancel for a full refund if you don't wish to proceed.
Cancellations and refunds
You may cancel for a full refund any time before your delivery is scheduled. After delivery is scheduled but before delivery, cancellations are subject to a 10% handling fee. After delivery and installation, purchases are not returnable except as provided under warranty.
If your spa arrives with shipping or handling damage, note it at delivery and contact us within 48 hours. We will repair or replace the affected spa at no cost to you.
Questions
Contact us at hello@bluewavetubs.com or (727) 555-0188 with any question about an order. These terms may be updated from time to time; the version published on this page applies to new orders as of its effective date.