Warranty & Returns
How Blue Wave Hot Tubs stands behind every spa we sell. See also our terms of sale.
Warranty coverage
Every spa we sell carries a manufacturer-backed warranty ranging from 1 to 5 years depending on the component, with the longest coverage on the shell structure and shorter terms on equipment, cabinetry, and accessories. The full component-by-component warranty schedule for your model is included with your purchase documents and reviewed with you at delivery.
What makes our warranty different is who services it: our own local crews. Warranty claims are handled by the same Tampa Bay team that delivered and installed your spa, not a distant call center. Parts come through our supplier relationship with the factory.
What's covered and what isn't
Covered: defects in the shell, plumbing, jets, pumps, heater, and control system under normal residential use, per the component schedule. Not covered: damage from improper water chemistry, freezing, unauthorized modifications or repairs, commercial use, or acts of nature. Keeping basic water care up (or letting us do it with a water care plan) keeps your coverage intact.
Making a claim
Call (727) 555-0188 or email hello@bluewavetubs.com with your model, a description of the issue, and photos if possible. We'll diagnose by phone where we can and schedule a service visit where we can't. Most common issues are resolved in a single visit.
Returns
Before delivery is scheduled, you can cancel any order for a full refund. After scheduling but before delivery, a 10% handling fee applies. Once a spa is delivered and installed, it is not returnable except where warranty service can't remedy a covered defect, in which case we will replace the spa or refund the purchase.
Accessories and water care products in unopened condition may be returned within 30 days for a full refund.